THE LIVING ARCHIVE

From punched cards to autonomous collaborators: the ideas, people, languages and systems that taught machines to follow—and increasingly interpret—human intent.

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Tag: call-centers

NHS 24’s Future Programme: The Call-Handling System That Failed at Launch

NHS 24's Future Programme showed how weak procurement, changing scope, insufficient systems-integration capability, and inadequate live-use training can derail a healthcare call-handling platform.

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