Collection

Tag: chatbots

Air Canada’s Chatbot Case: When a Company Was Held Responsible for Hallucinated Policy

The Air Canada chatbot dispute showed that companies remain responsible for automated information on their websites: inconsistent policy answers can create real liability even when a separate page contains the correct rule.

↗

Microsoft Tay: How a Chatbot Learned the Worst Lessons of Twitter in Less Than a Day

Microsoft's Tay experiment showed how a public conversational agent could be manipulated through coordinated interaction, exposing weaknesses in abuse testing, response controls, and deployment boundaries.

↗