Collection

Tag: public-sector-it

NHS National Programme for IT: The Health-System Modernization That Became a Cautionary Tale

The NHS National Programme for IT delivered useful national infrastructure but failed to realize its original centrally procured vision for integrated electronic care records across England.

↗

NHS 24’s Future Programme: The Call-Handling System That Failed at Launch

NHS 24's Future Programme showed how weak procurement, changing scope, insufficient systems-integration capability, and inadequate live-use training can derail a healthcare call-handling platform.

↗